To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.
It can be hard to find an automotive repair shop you can trust. I have taken various cars to these guys for the last 13 years. They are honest and I have never had a problem with the work they have done. When I have had questions about different types of work, they will tell me if it is beyond their scope and they will make a recommendation on where I should take it if they can't do it. They may not always be the least expensive option, but I know when they do the work I can trust that it will last.